Privacy Policy

1. Introduction

This Privacy Policy explains how SendroAI, operated by OmniAgentic Innovations LLP (a registered Limited Liability Partnership based in Pune, India), collects, uses, stores, and protects your personal information when you use our email marketing automation platform.

We are committed to protecting your privacy and ensuring transparency about our data practices. By using SendroAI, you consent to the data collection and usage practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register for and use SendroAI:

• Name: Your full name as provided during registration
• Email Address: Your primary contact email for account management and communications
• Billing Details: Payment information processed through our payment gateway (Razorpay), including billing address and transaction history
• Authentication Information: Account credentials, password hashes, and OAuth tokens (if using Google sign-in)

2.2 Usage and Content Data

• Email Content: Email text, subject lines, recipient lists, and campaign data you create within SendroAI
• Campaign Analytics: Email delivery statistics, open rates, click rates, bounce rates, and engagement metrics
• Usage Logs: Platform activity, feature usage, timestamps, IP addresses, and session information
• Device Information: Browser type, operating system, screen resolution, and device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and provide personalized features. Cookies are small data files stored on your device that help us:

• Maintain your login session
• Remember your preferences and settings
• Analyze platform performance and user behavior
• Provide personalized content and recommendations

You may configure your browser to reject cookies, but this may limit functionality. For more information about our cookie usage and your choices, please see our cookie consent banner when you first visit SendroAI.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve SendroAI's email automation features
• Campaign Execution: To process and deliver your email campaigns through our email delivery partners
• Payment Processing: To process subscription payments and manage billing through Razorpay
• Analytics and Insights: To generate campaign performance reports and platform usage analytics
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance
• Platform Improvement: To analyze usage patterns and develop new features
• Security: To detect fraud, prevent abuse, and protect platform integrity
• Compliance: To comply with legal obligations and enforce our Terms & Conditions
• Communications: To send service-related notifications, updates, and marketing messages (with your consent)

4. Third-Party Integrations and Data Sharing

SendroAI integrates with several third-party services to provide functionality. We share your information with these trusted partners only to the extent necessary for service delivery:

4.1 Service Providers

• Razorpay (Payment Processing): Payment information and transaction data for subscription billing. Razorpay complies with PCI-DSS standards and Indian payment regulations.
• Mailgun (Email Delivery): Email content, recipient addresses, and delivery data for sending your campaigns. Mailgun provides enterprise-grade email infrastructure.
• Odoo (Billing and Invoicing): Billing information and subscription data for invoice generation and financial management.
• Google OAuth (Authentication): Basic profile information (name, email) if you choose to sign in with Google. We do not access your Gmail or other Google services.
• Supabase (Backend Infrastructure): All application data, including user accounts, email content, and usage logs, stored securely on Supabase's infrastructure.

4.2 Analytics Providers

We may use analytics tools to understand platform usage and improve user experience. These tools may collect aggregated, anonymized data about how users interact with SendroAI.

4.3 No Selling or Renting of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is shared only with service providers essential to delivering SendroAI's functionality, and they are contractually obligated to protect your information.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Access Controls: Strict access controls and authentication mechanisms
• Secure Storage: Data stored on secure, access-controlled servers
• Regular Audits: Periodic security assessments and vulnerability testing
• Password Protection: Passwords are hashed and never stored in plain text

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

When you cancel your subscription, we may retain certain information for a reasonable period to:

• Complete pending transactions or provide requested services
• Comply with legal, tax, and accounting requirements
• Prevent fraud and abuse
• Enforce our Terms & Conditions

After the retention period, we will securely delete or anonymize your personal information.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to access the personal information we hold about you and request a copy in a structured, machine-readable format.

7.2 Correction and Update

You may update or correct your account information at any time through your SendroAI account dashboard or by contacting support.

7.3 Deletion

You may request deletion of your personal information by contacting us at support@sendro.ai. We will process your request in accordance with applicable laws, subject to legal retention requirements.

7.4 Opt-Out of Marketing

You may opt out of receiving promotional emails from us by clicking the unsubscribe link in any marketing email or by adjusting your account preferences. Note that you will still receive essential service-related communications.

7.5 Cookie Preferences

You may manage cookie preferences through your browser settings or our cookie consent tool when you visit SendroAI.

8. Compliance with Privacy Laws

8.1 GDPR (European Union)

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our lawful bases for processing include:

• Contract Performance: To provide SendroAI services you've subscribed to
• Consent: Where you've provided explicit consent (e.g., marketing communications)
• Legitimate Interests: For analytics, security, and platform improvement
• Legal Compliance: To comply with applicable laws and regulations

You have additional rights under GDPR, including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.

8.2 CAN-SPAM Act (United States)

SendroAI provides tools to help you comply with the CAN-SPAM Act when sending commercial emails. However, you are solely responsible for ensuring your campaigns comply with this law, including:

• Accurate sender information and subject lines
• Clear identification of messages as advertisements
• Physical postal address in emails
• Conspicuous opt-out mechanism
• Honoring opt-out requests within 10 business days

8.3 Other Jurisdictions

We strive to comply with privacy laws in all jurisdictions where we operate. If you have specific privacy concerns based on your location, please contact us at support@sendro.ai.

9. International Data Transfers

SendroAI is operated from India, and our servers and third-party service providers may be located in various countries. By using SendroAI, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection standards.

We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and compliance with applicable data protection frameworks.

10. Children's Privacy

SendroAI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes via email or through a prominent notice on the platform.

Your continued use of SendroAI after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Data Deletion Requests

To request deletion of your personal data, please submit a written request to support@sendro.ai with the subject line "Data Deletion Request." Include:

• Your full name and registered email address
• A description of the data you wish to delete
• Verification of your identity (we may require additional confirmation)

We will process your request within 30 days, subject to legal retention requirements. Note that deleting your data may prevent us from providing certain services.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Support Email: support@sendro.ai
• Sales Email: hello@sendro.ai
• Company: OmniAgentic Innovations LLP
• Location: Pune, India

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